The ServiceMag made in Burundi 1st edition in Burundi has been officially presented this 17 June 2014 at Roca Golf Hotel. Many officials and private owners take part in that event.-Yves Didier Irakoze
Sandra Idossou: “…it makes no sense to find that at twelve o’ clock a big number of shops or institutions are in hurry to close their shops and offices before completing their planned activities of that definite time.”
The event was dynamic and lively with some comments on the quality of services in all Burundi institutions. The answer in general is that the quality of services offered in Burundi needs to be improved either in public or private institutions. “There is still a long way to go and much to do,” states one of the participants during that event.
Another participant mentions that Burundi is beautiful and has much potential; but people lack the quality of offering the best of their country. “Then, if we accept that Burundi is beautiful, we have to adopt a new style to sell positively our country accordingly. We have to vote for a change and see why Burundians have no longer their traditional sense of hospitality: we have nothing but good things to offer,” points out Jeanne.
She adds that if someone isn’t welcomed warmly, he/she feel so discouraged that he/she can’t turn back to request any service he/ she seeking in the place. Hugues mentions: “to vote for a change start with yourself because if you don’t give yourself a value, no one will respect you.”
Jeanne urges that people especially those who work at the customers’ care services to kindly receive those who seek information; they also have to be humble, polite and leave their personal problems at home.
The ServiceMag, a solution to some problems
The ServiceMag is the written magazine that sensitizes and educates about the importance of the quality of services offered in all institutions. “The good quality of services offered in private or public institutions comes closely work with the development of the country. If the quality of the service is poor, the development of the country probably fails,” states Sandra Idossou, Consultant, Trainer and Publisher of ServiceMag. She goes saying that this magazine has also been set up to raise some debates on the quality of services in Burundi and to help people know why it is very important to provide good services and show some tips, tools and ideas to improve their services.
“For instance, it makes no sense to find that at twelve o’ clock a big number of shops or institutions are in hurry to close their shops and offices before completing their planned activities of that definite time,” points out Idossou.
The Consultant mentions that she was motivated to set up this magazine in Burundi in order to help Burundians improve their services and contribute in reviving and waking up Burundians to keep jealously the potential they have.
Concerning the choice of Carmène Nibigira, General Manager of National Tourism Office, on the cover of the magazine, Sandra Idossou says that they want to put emphasis on tourism, hotel industry and the quality of services in Burundi and to make her be known more widely.
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The ServiceMag is published once in three months. Five thousand are distributed freely. The ServiceMag can be found on social network (facebook, twitter) and is operational in Rwanda and Burundi.
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